Digitisation has advantages on many levels

Digitisation of business processes. It seems that each year we are all getting busier and busier, spending more hours in the office and seeing less of our family and friends. Yet, in some of the world’s most productive markets, working hours are decreasing and general ‘happiness’ is increasing!

A key factor in this is the increasing digitisation of repetitive manual activity, which provides workers with the opportunity to engage in more fulfilling work and perhaps even have a better work/life balance.

Many organisations still think that digitisation is too expensive

In ‘lower cost’ markets, there remains an inclination to have humans handle recurring administrative tasks, even when these tasks can be easily digitised. When task volumes grow, many organisations still believe that is that it is easier and cheaper to simply employ more humans and that digitisation technologies are too expensive.

Most likely there is a lack of knowledge about digitisation options, which is understandable as available cloud-based digital offerings are increasing almost exponentially, making it difficult to keep abreast of innovation.

“Many organisations still believe that digitisation technologies are too expensive.”

Why this thinking is flawed

There are many reasons why this thinking is flawed – even in the unlikely event that digitisation cannot be justified based on employee cost savings alone. These include:

  1. Staff may be freed up for higher-level activities that focus on revenue growth or further operational improvements.
  2. Digitisation of customer facing activities such as order taking, invoicing and securing payments will provide a consistent customer experience, and improve sales and cash-flows.
  3. Companies can be adversely impacted when a new entrant disrupts the market through an extensive use of digitisation practises.
  4. Digitisation reduces the risk of manual error and losses.
  5. Digitisation solutions may remove or delay the need to replace or upgrade existing legacy solutions.

Where to start the process

So, when there are so many digital offerings available, how does one approach the daunting task of understanding which areas to address and what vendors should be considered?

The most valuable areas of initial focus are those functions with repetitive manual work, or where there are high volume interactions with customers and suppliers. The objective may be to automate activities, give customers a consistent and informative experience and to increase speed of operation. Key tasks that can be readily digitised and automated include:

  • Sales order taking and entry
  • Sales invoicing and accounts receivable
  • E-commerce payments
  • Procurement and accounts payable

“The most valuable areas of initial focus are those functions with repetitive manual work, or where there are high volume interactions with customers and suppliers.“

Choose a vendor with local presence

There are many solution reviews and comparison available online for each area. As a general rule, it is best to consider those vendors with local presence or representation, which reduces the number of choices to a more manageable level.

Implementations of cloud-based digital solutions do not require anywhere near the level of expertise previously required for on-site solution deployment. Cloud vendors have to make customisation and deployment simple. They are normally far more secure, as they have the necessary resources dedicated to ensuring all transactional information is protected.

Want to know more?

Please do not hesitate to contact us for more information on how digitisation can help you streamline your business!